Accessibility statement for the Our Greenwich website
This accessibility statement applies to the Our Greenwich website, www.ourgreenwich.org.uk.
This website is run by the Royal Borough of Greenwich. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- you cannot modify the line height or spacing of text
- the Our Greenwich PDF document is not fully accessible to screen reader software. There is an Easy Read version available, which is accessible.
Feedback and contact information
If you need information on this website in a different format, contact us. You can call, email, use our sign language video service or a text to speech service.
Contact us or visit us in person
We provide additional access options for people who are D/deaf, hearing impaired or have a speech impediment.
You can contact the Royal Borough of Greenwich using SignVideo, a free interpreting service. This is available from home, as well as in The Woolwich Centre or The Eltham Centre.
British Sign Language (BSL) interpreters are also available at The Woolwich Centre. Please contact us before your visit if you require BSL interpretation.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us about accessibility.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Royal Borough of Greenwich is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
PDFs and other documents
There are a number of non-accessible elements within the Our Greenwich plan PDF. Our aim is to fix these as soon as possible.
The PDF of the main Our Greenwich plan provided is not accessible for the following reasons:
There is not a unique and descriptive title to each page of the PDF. This fails WCAG 2.1 success criterion 2.4.2 (page titles).
The PDF does not have bookmarks that parallel the document structure. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).
The PDF contains some colours that may not be accessible for people who are colour blind. This fails WCAG 2.1 success criterions 1.4.1 (use of color) and 1.4.3 (Contrast).
Some of the annotations are not marked as artifacts. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships).
The images in the document do not have alternative text and are not marked as artifacts. This fails WCAG 2.1 success criterion 1.1(Non-text content).
Some tables do not have headers. This fails WCAG 2.1 success criterion 1.3.1 (Info and relationships).
Some headings are not nested properly. This fails WCAG 2.1 success criterion 2.4.6 (Headings and labels).
Some of the content is not presented in sequence and could affect its meaning. This fails WCAG 2.1 success criterion 1.3.2 (meaningful sequence).
What we’re doing to improve accessibility
We are currently working on a new website which will have all the content from the plan onsite in an accessible format, as well as an html version of the plan.
Preparation of this accessibility statement
This website was last tested on 03/05/2023. The test was carried out by the Royal Borough of Greenwich using Accesscan by Accessible, in conjunction with manual accessibility testing. We used this approach to test the whole site.
Read more about the challenges and missions for accessibility by downloading the plan here: